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Store Policy

Customer Care

We are a family run business out of Ontario, Canada. My family and I have traveled to Indonesia for years.

Privacy & Safety

Your privacy is of the highest importance to our business. Our privacy & safety policy use third-party banking to verify payments, the way the site collects data and you will be contacted after a purchase is completed successfully.


Each product sold through Indobasket website is guaranteed. Shipments will be made using CANPAR. If you are not satisfied with the product after receiving it, contact us to discuss return/credit options of the purchase price (not including shipping), as indicated in the guarantee.

Return & Exchange Policy

We will accept returns for credit on all unopened, undamaged and unexpired product. Packaging must be in original condition. When returning product please ensure it is packed with care so product arrives at HQ in perfect condition. The customer is responsible for return shipping costs.

Wholesale Inquiries

Looking for eco products for your shop? We're happy you thought of us!

Please email INDOBASKET@GMAIL.COM with your request.

Payment Methods

- Credit / Debit Cards

- Offline Payments

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